Welcome to Ferman Chrysler Jeep Dodge RAM of Wesley Chapel

The first no pressure, no finance questions associated with purchase price, and they provided out the door price upon request, and the sales person, Mariah chaparral, was knowledgeable, personable, and easy to work with.

Avoid the service department at Ferman Chrysler Jeep Dodge Ram of Wesley Chapel at all costs. I have been a loyal customer of this dealership for over 10 years, having bought my truck brand new here back in 2016 and trusting them with every single regular maintenance service since. On October 13th, I brought my 100% factory-stock daily driver in because of an occasional blinking light on the cluster that reset itself upon driving. The truck had zero other mechanical issues. They scanned it, found code P0706, and told me it needed a transmission valve body replacement. I was explicitly promised a 4-to-5-hour turnaround for the swap and the CPU programming quick-learn. Instead, the technician botched the programming and completely corrupted my truck's CPU, rendering it entirely inoperable. As of Monday, November 2nd, it will be a full 20 days that they have held my truck hostage in their shop with absolutely no estimated date of completion. Service Manager William Pannier's team had to open corporate STAR Case #103005157 because their own technicians don't know how to fix the software glitch they caused. I have since had to open my own corporate STAR Case #98432995. Despite being a loyal customer of over a decade, management flatly refuses to provide a complimentary loaner vehicle, leaving me completely stranded. Holding a customer’s daily driver hostage due to your own technical failure is disgraceful. To General Manager Jay Cadwallader: Skip the automated, copy-paste customer service response to this review. You know exactly who I am. Call my cell phone directly today with a corporate loaner vehicle ready while your shop figures out how to undo the damage they did to my truck.

The sales and finance personnel were pleasant and knowledgeable about the product they were representing. The overall experience in buying a car there was smooth and drama fee. And the delivery was flawless. I wouldn't hesitate to buy my next vehicle here.

Everyone was very kind, informative and efficient. I'm very happy with the service I received.

Terry made the car-buying experience very pleasant and easy! He is knowledgeable about the Jeep products and was able to answer all my questions and provide really helpful information.

Absolute horrible customer service. Made an online appointment for car drop off due to leaking coolant and associated A/C issues. Discribed problems on the online appointment form. Showed up on time at 2 pm to drop off vehicle and explained issues again to the rep who met me and processed the order. Was asked if I was planning on staying while repairs were made or if I needed a ride. I explained I had made arrangements to be picked up. I was told as soon as the mechanic looked at the vehicle was inspected I would get a call back. so far all went as expected. Next day, Friday, I did not receive a call. I called multiple time to enquire as to the status and was told my adviser was Justin was at lunch twice, and he would call me back with an update. Never got a call back from justin. I did speak with a manager and was told the vehicle had not been looked at and probably would not be checked out until Saturday, they were just to busy. When asked why I had made an appointment, his reply was that was just for me to explain what the problem was, not for the diagnosis or repair. Saturday Morning 9 am I finally get an Text with the inspection report. I sign and send back Immediately hoping to speed up the process. I call the dealership again at 1 pm to try to reach Justin again and am told he is at Lunch AGAIN. I was told by the person answering the phone that Justin would call me back, I informed them I did not think justin was a real person because he had not called me the past 2 days, she put me on hold and finally put justin on the call. Justin informed me that he had sent out the repair work schedule text this morning, and i informed him I had signed it and returned it immediatly 4 hours prior, he seemed unaware. He then said he would check and see when the car would be finished. I was told MAYBE be the end of Day on monday. My problem is not only the lack of communication on the dealerships part, but if they are so busy as to not be able to let you know they can't even look at the car for 2 days after it is dropped off, then tell me that because I have other options and dealerships in the area. My car has basically been taken hostage until they get around to fixing it.

Thanks to Anthony Cagley, it was another great experience. I can always trust the direction he steers me in.

Thanks to Anthony Cagley, it was another great experience. I can always trust the direction he steers me in.

Exceptional service and attention Anthony is always helpful and accommodating Never have any ideas thanks so much

My service representative was Holly, excellent communication skills! I was very pleased with her greeting and follow-thru.

Brought my truck in for service and my service rep keep my updated on resolving my issue.

Carlos was very knowledgeable and helpful. Appreciate his assistance with getting the Chrysler app on my phone. Good employee!

Brian is always knowledgeable and helpful, and having two Ferman Dodge vehicles I've known him since he started. Unfortunately we've needed quite a bit of work on our Durango recently; all cams and lifters on the first visit and an injector on the second. Parts needed to be ordered both times and Brian did what he could go have the jobs completed as quickly as possible, always keeping me in the loop. Which is a little difficult since I don't particularly like texting, he knows this and always follows up with a phone call to explain my options. Now the problem is with my 2010 RAM Truck which you're have more and more problems getting parts for.....but that's another story.

Thank you for such a great service, always attentive, responsive, and precise about the problems and solutions.

Anthony and his service team are terrific. It is easy to make appointments and the work gets done on time.