Guest Testimonials
I had a rough experience at first, and honestly wasn't sure if I'd be coming back. Thankfully, Holly completely turned things around. She truly fought for me from start to finish, kept me informed every step of the way, and never gave up until everything was resolved. You could tell she genuinely cared about doing what was right for the customer.
I also want to recognize Will. Even though he was very new at the time, he stepped up and supported Holly throughout the process. Together, they worked hard to make sure everything was handled the right way.
... Read More DealerRater - Aug 6, 2026
This was my first time having my Ram 1500 serviced at Ferman Wesley Chapel. Holly was awaiting my arrival and immediately got my vehicle processed to have the work completed. They even finished the work in less time than estimated, and they corrected all the issues I brought it in for. Great first service experience. Highly recommend.
I’ve bought my last 4 cars from Ferman all because of Tom Frost! He takes the concept of easy car buying to a whole new level and I can’t even imagine ever trying to buy another car without him! He is amazing!
Everything went well. Both sales reps were very helpful. Would purchase here again in the future.
I received the service I needed on my Pacifia Van. The work completed was excellent.
Check-in went smooth and they got my oil change tire rotation done in the time promised.
Great customer service and professionalism. Thank you for your help on efficiency. Greatly appreciated it.
Great experience with this dealership. Not the closest one to home but well worth the 60 mile drive.
Service is always timely and complete excellent professionalism I would recommend the services here to friends and family
Completely satisfied with our entire purchasing process. Our salesman Timmy was awesome! I highly recommend this dealership!
Dealership is clean, organized and run like a well oiled machine. But the staff is what makes you come back.
This dealership is the absolute Best!!! Would not go anywhere else!!! Brian was great in dealing with the service for my Jeep!!!!
Brian, my service advisor took great care of me as usual. Never have any issues with service at Fermans.
From the moment I found the car online to the moment I drove it off after purchase, the whole process was quite possibly one of the smoothest car buying experiences I've encountered. Many thanks!
Came in for recall on my Jeep - easy appt with quick turn around and good communication.
Excellent service experience from start to finish. The staff was professional, friendly, and kept me informed throughout the process. My vehicle was completed on time, and everything was handled efficiently. I appreciate the great customer service and attention to detail. Highly recommend!
Quality Service and amazing Service Writer, Anthony Cagley always goes above and beyond to make sure everything is taken care of with my vehicle. He also spends timing explaining anything out of the ordinary that may have been noticed.
Holly was very friendly & professional. She answered all my questions & helped me decide which service to get.
Ms. Holly ar Ferman Ram Wesley Chapel Service was efficient and payed close attention to my vehicle concerns. She was also very courteous and kept me informed of my vehicle progress and future needs. Thank you.
Love this dealership! Always taken care of in a personal and courteous manor. I service my pinball company's Ram Promaster here and bought my most recent personal car here. John Rebello and Anthony Cagley are top notch!
Holly has a great positive attitude and offered exceptional customer service. I will be back.
All of the staff at the dealership were outstanding and accommodating. Gheorghe was very pleasant to work.
Wonderful, calming, yet fun experience! Timmy and Tom explained every detail and made turning in my lease seamless.
We brought our SUV into service for repairs. Our Service Rep, Axel, was very helpful and understanding.
Brian Guest was my advisor and he was exceptional. Gave me options while emphasizing safety.
Brought my truck in for service. Axel, my Service Advisor, was great. I requested an oil change, tire rotation, and balance, and replacement of the serpentine belt. They didn't have the belt so had to order, which meant the service could not be completed the same day, but all everything was completed as expected.
Brian Guest is a great service advisor. He goes out of his way to help.
Always professional and efficient . Thank you Brian for your honesty and professionalism. Services are done in a timely manner.
Best used car buying experience ever! My salesman, Gheorghe Donici answered all my questions on the phone and described the car perfectly. He also sent me a Carfax that I requested, immediately after our phone call.
When we arrived at the dealership, an hour and a quarter drive, he had the car ready to see and drive. It turned out to be as good or better than we expected. We went for a test drive (which was excellent) and made the deal to purchase the Charger. There was no back and forth with managers necessary, we just dealt directly with ... Read More DealerRater - Jun 18, 2026
Best service ever will recommend to everybody keep up the fenomenal job you guys rock A++++
Great service staff, very easy to work with and answered all my questions. Great experience.
Great communication with expectations being set when I arrived. Updates and feedback were spot on!
Axel was amazing ! He called me often and provided me with steady updates of my vehicle. He was very kind and cared for me.
I worked with Terry and Scott for my new vehicle purchase. Terry was very helpful in explaining features and capabilities of the vehicle. Scott also did a great job with all the paperwork needed to finalize the purchase. It was a no stress and no hassle experience.
Everyone was extremely helpful and professional. Mark took his time to explain everything and kept me in the loop the whole time.
They were great to work with on the service of my Jeep Wrangler. Had everything completed as planned.
The customer service in the service department was outstanding. I did not have to wait very long for my oil change. The process was easy. Thank you Brian and his team!
ALEX WAS REALLY POLITE, WITH HIS KNOWLEDGE HELP AND GUIDE ME TO MAKE THE RIGHT CHOICE, I’LL RECOMMEND YOU MY FRIEND 100% THANKS
MY Oil change was great and my rep Holly was nice. I only trust the dealerships on the oil changes these days.
Outstanding service and dealership employees were very helpful. My vehicle was completed on time without any delays.
It was great working with Ferman CDJR Wesley Chapel throughout the entire buying process! Made the car buying experience easy!
Service was great as usual. Mark took care of us and was helpful keeping us unformed on the progress of the car and explaining the issue we were having with the Start/Stop.
We also saw Scott in Finance. We wanted to purchase and extended warranty. He went over what we had for a warranty and explained to us what we were purchasing. He took his time with us and made sure we purchased what we wanted and needed.
Having dealt we many Auto Finance people, Scott rates at the top. There was no pressure and he confirmed that Ferman ... Read More DealerRater - May 23, 2026
Pleasant, professional, hospitable from start to finish. Answered all my questions and gave me a ride home and back. Thanks.
Outstanding customer service experience. Communicated well and assisted with getting my vehicle back in a timely manner.
Service was great Anthony very professional,, still waiting on a star ticket for heated seats issue
Holly to great care of me while my jeep was being serviced. She even walked me out to my car when it was done. Wow! Incredible service and incredible service tech.
Thank Mr. Frost for this, since he understand VIP clients and make me understand that it was not 100% their fault on the new car sale and trade in of RV and Jeep2018 Wrangler unlimited and the New Jeep Wrangler X 2026. I still think that the manager of New car sales should go above and beyond, trying to find someone else, instead of brushing me off. Veterans should be VIP all the time. Treating us with the respect we earned, goes long ways, as Veterans (in my case 37 years of service, Retired/100% disable) and as a Senior. I hope they keep ... Read More DealerRater - May 6, 2026
Anthony in the service department was great. He kept me informed and the service people did a great job with my Jeep.
Holly’s dedication to customer service is exceptional. Absolutely the best dealer service I’ve experienced in decades. Keep up the great work!!
Very friendly. Staff terrific. Holly and pleasure to work with. We highly recommend Ferman Dodge and Jeep. Great selection.
Timely while waiting for service and checked into all concerns effectively. Need to go back when part needed arrives but experience with Brian was great.
Always the best service and always up front with all recommendations and repairs recommended to any person
Holly was fantastic took good care of me and my car and actually got it back earlier than expected despite being very busy that day.
Service was done promptly, service advisor was professional and friendly, vehicle was left clean on the interior
Great customer service from Mark and speedy completion of a difficult job! We've been with Ferman for years. It's a great organization!
Holly was great! Explained and answer all questions. Service was completed with in the hour so didn’t have to wait long.
My visit was excellent. My vehicle had a full inspection. Service went over and beyond.
We have done all our services and recently bought a new car there and couldn’t be happier. Our sales man was Douglas and manager was Rami, they were awesome. Our service advisor is Anthony and he is truly wonderful as well. It’s so nice to work with a dealership you love and trust.
Super helpful staff and very friendly! Would definitely recommend happily to anyone in the area.
Great customer service from the whole team. They made the process easy and comfortable. Very helpful and kind.
Germaine was great!! He explained every step of the process and answered all of my questions.
From my first appointment until the end of my second appointment it was an all around amazing experience. Holly made sure that I knew what was going on every step of the way. She kept me informed and updated me throughout the entire process.
Holly was amazing and super helpful with my baby girl. Looking forward to next visit with her
Always a pleasure to get my vehicle serviced at this dealership. Service and parts departments are outstanding in what they do. Thanks!!!!!!!
They were very friendly, not too pushy, open about any damage or unresolved recalls. No issues whatsoever.
Brian and his team did a great job explaining everything to me. I felt that they did a thorough review of my vehicle.
I originally purchased a used vehicle over the weekend that ended up having issues for reasons I’ll leave alone. I went back on Monday and Rami and Xavier gladly took the vehicle back and ended up where I purchased a brand new vehicle. Even though it was more money and a longer term of payments than I wanted, I’m really happy with the suggestion and they made it right. Thank you guys for everything! Got the fiancé to want to buy another one so may be back.
Anthony keep me up to date on the status of my vehicle the whole time.
This dealership had very courteous people who took phone calls for service. I was given an appointment at a time and date that worked well for me. Additionally, I was told about their shuttle service for my convenience. Upon arrival, I was greeted by a friendly service advisor, and then he went to inform Brian Guest (my service advisor) that I arrived. I appreciated Brian’s courtesy, professionalism, and helpfulness. I look forward to my recall part arriving and having this service completed. I was told it should be approximately 2 weeks from the date I was at the dealership.
Peter M got me in right away short notice due to a weak battery. Had me out in a couple hours due to diagnostic testing they had to do for warranty protocol. He kept me notified numerous times of where they were in the process. Very nice, helpful and a class act to represent your dealership. Thanks Peter!
This was truly the best experience I’ve ever had with a dealership. Everyone from the sales team to the finance manager was absolutely amazing. Would 100% recommend.
Walt was great from beginning to the very end of the buying process I would highly recommend him and Ferman Chrysler to anyone in the market for a new or used car.
Salesman was extremely knowledgeable about the truck and how to set up everything and explained it very thoroughly
The service advisor listen to was wrong with it truck. The service did not take long.
Anthony went beyond the usual to provide satisfaction; he got us our vehicle within the tight timeline we were working with and focused on what really counts. Thanks!
Great service in a timely manner. Price was reasonable. Waiting time was great. Hard to get to 15 words.
The service was prompt and professional. My vehicle was returned in excellent condition. I appreciate the friendly and knowledgeable staff. Highly recommend this dealership for all your automotive needs. A truly five-star experience.
I was seen right on time for my appointment. My service advisor Anthony was the best. Kept me apprised of everything that was going on, and gave me good options for getting my vehicle repaired.
It’s always a pleasure to go there. They take care of my car and give the best service.
Doug was extremely helpful and knowledgeable! Outstanding salesman! He kept in good communication with us prior to our arrival and had the car ready for us to test drive. The entire process of purchasing the vehicle did not take long and was also quick! Doug even took 30 mins of his time afterward to go over in details all the new technology in the vehicle. Looking forward to coming back to get our car services completed at Ferman.
Great selection of vehicles, Everyone was friendly and informative. Germaine Grey was accommodating, respectful of our wishes and informative without pressure.We appreciated his honest and kind manner.
Cory was great to work with. He was very professional and provided great advice for future service on my Jeep.
My experience with Anthony as my service advisor was excellent as usual. The work performed on my truck was also outstanding.
Doug was super helpful! I would recommend going to him if you're looking for a new car!
Brian Guest always keeps me informed and updated . I can always depend on him to take care of my jeep .He has a good team that does professional work. They work good together.
Germaine and Timmy were amazing. Made the buying process simple and easy. Thank you for an exceptional car buying experience !
Nothing but good things to say about this dealership. Service is very timely, and the prices are always reasonable and transparent. Way to go Ferman
Brian was great, kept me informed and updated. No pressure, just good service. Will be back.
I received exceptional service from Bill during my latest visit to their Service department. He went over my concerns and provided detailed recommendations that resulted in a great experience. Ferman is always a pleasant experience and I credit it to a great staff.
I walked into Ferman Chrysler Dodge Jeep Ram in Lutz expecting the usual car-buying stress, but nothing prepared me for how uncomfortable the experience would become.
The sales manager lady, Erin Hernandez immediately set a tone that felt more arrogant than confident. She spoke at length about her past, repeatedly reminding us that she had “run the finance department” at a Morgan BMW years ago and that she had also worked at this German store before, back when she supposedly “ran the entire finance department.” It felt less like context and more like a boast she couldn’t let go ... Read More DealerRater - Dec 29, 2025
excellent professional service by experienced personnel. The advisors and technicians were excellent and valued my business
Outstanding experience including sales, paperwork and service!!! Terry Light in the sales department was exceptional. He was very knowledgeable and helpful,and listened to my needs. Robert in the paperwork department was efficient, very friendly and explained all of the documents. Anthony is service is always my “go to guy” for any questions that I have.
Outstanding customer service. Marc was very helpful and took my car to the mechanic prior to my appointment time.
I’ve been going to Ferman Chrysler Jeep for roughly 8 years. I have never been disappointed with their service. It’s easy to schedule service and check in. Their service agents do a great job of keeping you updated on progress and if any issues are found. Great service. Thanks Brian!
Terry Light, was the very best car salesman that I have ever worked with. He listened to exactly what I needed and found a great solution. Robert in the “paperwork” department was awesome as well. And of course, Anthony in service, is always my “go to guy” for questions! Thank you to the best team!
Brian was very courteous and was very honest. He keep in touch with me regularly.
Mark was exceptional not only in the check in BUT in the communication on the repair options.
I was very surprised on how professional the process was and I was very satisfied with my purchase
It was easy to make an appointment. Friendly and knowledgeable staff. Completed my service at a reasonable time.
Knowledgeable, professional and thorough. Work was done correctly and at the promise time, I recommend it.