Guest Testimonials
Our first service on a new Bighorn completed as requested. Thank you for the quick turnaround.
The first no pressure, no finance questions associated with purchase price, and they provided out the door price upon request, and the sales person, Mariah chaparral, was knowledgeable, personable, and easy to work with.
Avoid the service department at Ferman Chrysler Jeep Dodge Ram of Wesley Chapel at all costs.
I have been a loyal customer of this dealership for over 10 years, having bought my truck brand new here back in 2016 and trusting them with every single regular maintenance service since. On October 13th, I brought my 100% factory-stock daily driver in because of an occasional blinking light on the cluster that reset itself upon driving. The truck had zero other mechanical issues. They scanned it, found code P0706, and told me it needed a transmission valve body replacement. I was explicitly promised a 4-to-5... Read More DealerRater - Oct 30, 2026
The sales and finance personnel were pleasant and knowledgeable about the product they were representing. The overall experience in buying a car there was smooth and drama fee. And the delivery was flawless. I wouldn't hesitate to buy my next vehicle here.
Everyone was very kind, informative and efficient. I'm very happy with the service I received.
Terry made the car-buying experience very pleasant and easy! He is knowledgeable about the Jeep products and was able to answer all my questions and provide really helpful information.
Absolute horrible customer service. Made an online appointment for car drop off due to leaking coolant and associated A/C issues. Discribed problems on the online appointment form. Showed up on time at 2 pm to drop off vehicle and explained issues again to the rep who met me and processed the order. Was asked if I was planning on staying while repairs were made or if I needed a ride. I explained I had made arrangements to be picked up. I was told as soon as the mechanic looked at the vehicle was inspected I would get a call back. ... Read More DealerRater - Oct 17, 2026
Thanks to Anthony Cagley, it was another great experience. I can always trust the direction he steers me in.
Thanks to Anthony Cagley, it was another great experience. I can always trust the direction he steers me in.
Exceptional service and attention Anthony is always helpful and accommodating Never have any ideas thanks so much
My service representative was Holly, excellent communication skills! I was very pleased with her greeting and follow-thru.
Brought my truck in for service and my service rep keep my updated on resolving my issue.
Carlos was very knowledgeable and helpful. Appreciate his assistance with getting the Chrysler app on my phone. Good employee!
Brian is always knowledgeable and helpful, and having two Ferman Dodge vehicles I've known him since he started. Unfortunately we've needed quite a bit of work on our Durango recently; all cams and lifters on the first visit and an injector on the second. Parts needed to be ordered both times and Brian did what he could go have the jobs completed as quickly as possible, always keeping me in the loop. Which is a little difficult since I don't particularly like texting, he knows this and always follows up with a phone call to explain my ... Read More DealerRater - Oct 7, 2026
Thank you for such a great service, always attentive, responsive, and precise about the problems and solutions.
Anthony and his service team are terrific. It is easy to make appointments and the work gets done on time.
EXCEPTIONAL SERVICE from HOLLY NAYLOR (service tech) Plan to continue all my truck maintenance at Ferman with this service tech. Took great care and communication with us. Thanks HOLLY
Service was great, Coty was very personable and helpful. All my needs were taken care of.
Our service provider was fantastic as always. Brian goes out of his way to make the time there easy and painless. He’s one of the reasons we continue to go to the dealership for services.
Recall inspection…Took and hour, in and out….No issues and no further problems with the recall.
We had a very good experience with Ferman Jeep. It was not overcrowded and hectic like most other dealerships. The process was smooth and not pressured to buy.
Chris and Dylan were incredible. Both are extremely knowledgeable and easy to work with. Would highly recommend Ferman CJDR with anyone in the market for a car, but especially Chris and Dylan.
Service. Specialist Mr Coty went the extra mile to ensure my multi car inspection and throttle cleaning was completed satisfactorily.
I had Avery good experience at the dealership. They showed concern for my vehicle and went to the full extent to remedy my problem.
It was a great experience. Timmy was very polite and helpful finding our new car.
Very friendly, fast service at a reasonable price. Quality Dealership!! Thank you Holly and Team.
I’ve always had a positive experience at Ferman Chrysler Jeep. The staff is great to work with and I’ve never had an issue with my service. I’ve been going there for 9 years now.
Great dealership! East to work with. Got me in quickly and took care of my oil change and warranty recall
Terry Light and Rami Ramadan were great to work with on our new jeep purchase at Ferman.
great service and honesty from the service manager. Its true that dealers try and upsell service w at oil changes but my service manager did not.
They were upfront about the work and time to complete the work. They were accurate and worked with me on the completion time.
I had a rough experience at first, and honestly wasn't sure if I'd be coming back. Thankfully, Holly completely turned things around. She truly fought for me from start to finish, kept me informed every step of the way, and never gave up until everything was resolved. You could tell she genuinely cared about doing what was right for the customer.
I also want to recognize Will. Even though he was very new at the time, he stepped up and supported Holly throughout the process. Together, they worked hard to make sure everything was handled the right way.
... Read More DealerRater - Aug 6, 2026
This was my first time having my Ram 1500 serviced at Ferman Wesley Chapel. Holly was awaiting my arrival and immediately got my vehicle processed to have the work completed. They even finished the work in less time than estimated, and they corrected all the issues I brought it in for. Great first service experience. Highly recommend.
I’ve bought my last 4 cars from Ferman all because of Tom Frost! He takes the concept of easy car buying to a whole new level and I can’t even imagine ever trying to buy another car without him! He is amazing!
Everything went well. Both sales reps were very helpful. Would purchase here again in the future.
I received the service I needed on my Pacifia Van. The work completed was excellent.
Check-in went smooth and they got my oil change tire rotation done in the time promised.
Great customer service and professionalism. Thank you for your help on efficiency. Greatly appreciated it.
Great experience with this dealership. Not the closest one to home but well worth the 60 mile drive.
Service is always timely and complete excellent professionalism I would recommend the services here to friends and family
Completely satisfied with our entire purchasing process. Our salesman Timmy was awesome! I highly recommend this dealership!
Dealership is clean, organized and run like a well oiled machine. But the staff is what makes you come back.
This dealership is the absolute Best!!! Would not go anywhere else!!! Brian was great in dealing with the service for my Jeep!!!!
Brian, my service advisor took great care of me as usual. Never have any issues with service at Fermans.
From the moment I found the car online to the moment I drove it off after purchase, the whole process was quite possibly one of the smoothest car buying experiences I've encountered. Many thanks!
Came in for recall on my Jeep - easy appt with quick turn around and good communication.
Excellent service experience from start to finish. The staff was professional, friendly, and kept me informed throughout the process. My vehicle was completed on time, and everything was handled efficiently. I appreciate the great customer service and attention to detail. Highly recommend!
Quality Service and amazing Service Writer, Anthony Cagley always goes above and beyond to make sure everything is taken care of with my vehicle. He also spends timing explaining anything out of the ordinary that may have been noticed.
Holly was very friendly & professional. She answered all my questions & helped me decide which service to get.
Ms. Holly ar Ferman Ram Wesley Chapel Service was efficient and payed close attention to my vehicle concerns. She was also very courteous and kept me informed of my vehicle progress and future needs. Thank you.
Love this dealership! Always taken care of in a personal and courteous manor. I service my pinball company's Ram Promaster here and bought my most recent personal car here. John Rebello and Anthony Cagley are top notch!
Holly has a great positive attitude and offered exceptional customer service. I will be back.
All of the staff at the dealership were outstanding and accommodating. Gheorghe was very pleasant to work.
Wonderful, calming, yet fun experience! Timmy and Tom explained every detail and made turning in my lease seamless.
We brought our SUV into service for repairs. Our Service Rep, Axel, was very helpful and understanding.
Brian Guest was my advisor and he was exceptional. Gave me options while emphasizing safety.
Brought my truck in for service. Axel, my Service Advisor, was great. I requested an oil change, tire rotation, and balance, and replacement of the serpentine belt. They didn't have the belt so had to order, which meant the service could not be completed the same day, but all everything was completed as expected.
Brian Guest is a great service advisor. He goes out of his way to help.
Always professional and efficient . Thank you Brian for your honesty and professionalism. Services are done in a timely manner.
Best used car buying experience ever! My salesman, Gheorghe Donici answered all my questions on the phone and described the car perfectly. He also sent me a Carfax that I requested, immediately after our phone call.
When we arrived at the dealership, an hour and a quarter drive, he had the car ready to see and drive. It turned out to be as good or better than we expected. We went for a test drive (which was excellent) and made the deal to purchase the Charger. There was no back and forth with managers necessary, we just dealt directly with ... Read More DealerRater - Jun 18, 2026
Best service ever will recommend to everybody keep up the fenomenal job you guys rock A++++
Great service staff, very easy to work with and answered all my questions. Great experience.
Great communication with expectations being set when I arrived. Updates and feedback were spot on!
Axel was amazing ! He called me often and provided me with steady updates of my vehicle. He was very kind and cared for me.
I worked with Terry and Scott for my new vehicle purchase. Terry was very helpful in explaining features and capabilities of the vehicle. Scott also did a great job with all the paperwork needed to finalize the purchase. It was a no stress and no hassle experience.
Everyone was extremely helpful and professional. Mark took his time to explain everything and kept me in the loop the whole time.
They were great to work with on the service of my Jeep Wrangler. Had everything completed as planned.
The customer service in the service department was outstanding. I did not have to wait very long for my oil change. The process was easy. Thank you Brian and his team!
ALEX WAS REALLY POLITE, WITH HIS KNOWLEDGE HELP AND GUIDE ME TO MAKE THE RIGHT CHOICE, I’LL RECOMMEND YOU MY FRIEND 100% THANKS
MY Oil change was great and my rep Holly was nice. I only trust the dealerships on the oil changes these days.
Outstanding service and dealership employees were very helpful. My vehicle was completed on time without any delays.
It was great working with Ferman CDJR Wesley Chapel throughout the entire buying process! Made the car buying experience easy!
Service was great as usual. Mark took care of us and was helpful keeping us unformed on the progress of the car and explaining the issue we were having with the Start/Stop.
We also saw Scott in Finance. We wanted to purchase and extended warranty. He went over what we had for a warranty and explained to us what we were purchasing. He took his time with us and made sure we purchased what we wanted and needed.
Having dealt we many Auto Finance people, Scott rates at the top. There was no pressure and he confirmed that Ferman ... Read More DealerRater - May 23, 2026
Pleasant, professional, hospitable from start to finish. Answered all my questions and gave me a ride home and back. Thanks.
Outstanding customer service experience. Communicated well and assisted with getting my vehicle back in a timely manner.
Service was great Anthony very professional,, still waiting on a star ticket for heated seats issue
Holly to great care of me while my jeep was being serviced. She even walked me out to my car when it was done. Wow! Incredible service and incredible service tech.
Thank Mr. Frost for this, since he understand VIP clients and make me understand that it was not 100% their fault on the new car sale and trade in of RV and Jeep2018 Wrangler unlimited and the New Jeep Wrangler X 2026. I still think that the manager of New car sales should go above and beyond, trying to find someone else, instead of brushing me off. Veterans should be VIP all the time. Treating us with the respect we earned, goes long ways, as Veterans (in my case 37 years of service, Retired/100% disable) and as a Senior. I hope they keep ... Read More DealerRater - May 6, 2026
Anthony in the service department was great. He kept me informed and the service people did a great job with my Jeep.
Holly’s dedication to customer service is exceptional. Absolutely the best dealer service I’ve experienced in decades. Keep up the great work!!
Very friendly. Staff terrific. Holly and pleasure to work with. We highly recommend Ferman Dodge and Jeep. Great selection.
Timely while waiting for service and checked into all concerns effectively. Need to go back when part needed arrives but experience with Brian was great.
Always the best service and always up front with all recommendations and repairs recommended to any person
Holly was fantastic took good care of me and my car and actually got it back earlier than expected despite being very busy that day.
Service was done promptly, service advisor was professional and friendly, vehicle was left clean on the interior
Great customer service from Mark and speedy completion of a difficult job! We've been with Ferman for years. It's a great organization!
Holly was great! Explained and answer all questions. Service was completed with in the hour so didn’t have to wait long.
My visit was excellent. My vehicle had a full inspection. Service went over and beyond.
We have done all our services and recently bought a new car there and couldn’t be happier. Our sales man was Douglas and manager was Rami, they were awesome. Our service advisor is Anthony and he is truly wonderful as well. It’s so nice to work with a dealership you love and trust.
Super helpful staff and very friendly! Would definitely recommend happily to anyone in the area.
Great customer service from the whole team. They made the process easy and comfortable. Very helpful and kind.
Germaine was great!! He explained every step of the process and answered all of my questions.
From my first appointment until the end of my second appointment it was an all around amazing experience. Holly made sure that I knew what was going on every step of the way. She kept me informed and updated me throughout the entire process.
Holly was amazing and super helpful with my baby girl. Looking forward to next visit with her
Always a pleasure to get my vehicle serviced at this dealership. Service and parts departments are outstanding in what they do. Thanks!!!!!!!
They were very friendly, not too pushy, open about any damage or unresolved recalls. No issues whatsoever.
Brian and his team did a great job explaining everything to me. I felt that they did a thorough review of my vehicle.
I originally purchased a used vehicle over the weekend that ended up having issues for reasons I’ll leave alone. I went back on Monday and Rami and Xavier gladly took the vehicle back and ended up where I purchased a brand new vehicle. Even though it was more money and a longer term of payments than I wanted, I’m really happy with the suggestion and they made it right. Thank you guys for everything! Got the fiancé to want to buy another one so may be back.
Anthony keep me up to date on the status of my vehicle the whole time.
This dealership had very courteous people who took phone calls for service. I was given an appointment at a time and date that worked well for me. Additionally, I was told about their shuttle service for my convenience. Upon arrival, I was greeted by a friendly service advisor, and then he went to inform Brian Guest (my service advisor) that I arrived. I appreciated Brian’s courtesy, professionalism, and helpfulness. I look forward to my recall part arriving and having this service completed. I was told it should be approximately 2 weeks from the date I was at the dealership.